These terms will apply to any contract between us for the purchase of our training courses (Class room & Online learning) or course materials for distance learning study (Contract). Please read these terms carefully and make sure that you understand them, before ordering any training courses or course materials from Falcon Training.

Use of our sites

  • Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice. We will not be liable if for any reason our sites are unavailable at any time or for any period.
  • From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.
  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  • Commentary and other materials posted on our site are provided without guarantees, conditions or warranties as to its accuracy and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
  • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

Your cancellation and refund rights:

  • Clause:Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (“Consumer Contracts Regulations”) you may cancel your purchase of a course within a period of fourteen (14) calendar days (“Cancellation Period”) from the date of your purchase given that the training/course has not commenced. Where the training/course already commenced or you received access to online materials, no cancellation is permitted and it will be treated as service has been consumed.
  • Therefore if you change your mind or for any other reason you decide you do not want to proceed with your training/course (Class room, Online & Distance learning), you can notify us of your decision to cancel the contract and receive a refund according to the clause. You need to send us all the course materials if we provided you for classroom, online & distance learning study.
  • Your legal right to cancel a contract starts from the date of the dispatch confirmation (Distance learning), which is when the contract between us is formed.
  • Where time periods are quoted, when the last day of that time period ends on a Saturday, Sunday or Bank Holiday it is extended to the next working day.
  • Cancellation is only effective if it is sent before the end of the cancellation period. We will acknowledge receipt of your cancellation by phone or email when we receive it.

 

If Goods were delivered to you:

  • You must return them to us within 14 days of when you informed us of your decision to cancel;
  • We reserve the right to deduct an amount from the reimbursement, or charge you if the goods have been handled more than what is necessary to establish their nature, characteristics and function, or if they have been used;
  • We refund you on the credit card or debit card used by you to pay, or by bank transfer to the account that the funds were received from.

Delivery of Goods:

  • We reserve the right to dispatch goods in instalments and we reserve the right to provide goods that we consider to be the most suitable to help you achieve the relevant learning outcome (Module) at that time.
  • We will determine which goods will be included in each dispatch.
  • The first dispatch of goods will commence when we accept your order and we will dispatch the goods to the address that you provided. Subsequent dispatches will commence when we receive a written request from you confirming you are ready to use the goods and confirming the delivery address that you would like the goods to be dispatched to.
  • Each Dispatch will be fulfilled by the estimated delivery date set out by the courier service provider, normally within 5 (five) working days unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the goods to the address you gave us.
  • You must inspect the goods upon delivery and tell us immediately and no later than within 14 (fourteen) days if any parts of the goods are defective or missing. After this period you will be deemed to have accepted the goods.
  • The goods will be your responsibility from the completion of delivery.
  • The final dispatch of goods will be made once we have received payment in full for your training course, including all applicable delivery charges.
  • You own the goods once we have received payment in full for your training course or distance learning study, including all applicable delivery charges.

 

Price of Training Courses and delivery charges:

  • The price of a training course includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery or performance, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.
  • The price of a training course or course materials does not include delivery charges, assessment or professional fees. Our delivery charges will vary depends on the courier service provider.

Deposits :

  • All deposits are non-refundable.

Course transfer :

  • Transfers will be at the discretion of the Falcon Training and is subject to availability and upon payment of any associated transfer fees. You may only transfer to a new course or different group once and you need to make the course/group transfer request within 7 days of the course start date.
  • Following any deferral by you, the Consumer Cancellation Period remains in effect with respect to the original course start date as defined in the original order.

Security :

  • Personal possessions are the responsibility of the individual and Falcon Training cannot accept responsibility for anything that is lost or stolen from our venues.  Students are advised to keep valuable items with them at all times.

Changing venue or date :

  • Places are subject to availability and Falcon Training reserves the right to cancel, withdraw, change or move training course to another venue or date. They shall notify the students of such changes within a reasonable time from the prospective date of the course. Falcon Training shall not be held liable for any loss off earnings or travel and accommodation expenses as a result of such changes. Falcon Training assures its students that while venues may change, the city or town of the event will not be changed unless under exceptional and unavoidable circumstances out with the control of Falcon Training.

Named Student :

  • Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment.

General :

  • The above Terms and Conditions are subject to English Law and any disputes that are unable to be resolved between the relevant parties, shall be subject to the exclusive jurisdiction of the English courts.